Sincerely Health Platform Information & Support

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Health Goals & Activity/Sleep Tracking

Pharmacy

Account Information

Pharmacy Record Linking & Account Creation

Vaccine Records

Caregiver functionality

Prescription Refills & Transfers

Communications

Notification Settings

Setting up Push Notifications

Sincerely Health Rewards

Healthy Points

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Get Care

Virtual Care

Date of birth you have provided is more than 120 years

Last Name should not contain more than 25 characters

This field should contain only alphabetic characters

Mobile number is invalid because of repeated value

This field should contain only numeric characters

First Name should not contain more than 20 characters

The mobile number you provided is already registered.

The email address you provided is already registered.

drug name should not have more than 30 characters

Profile owner must be at least 18 years of age.

Start date cannot be before <start date of the current year - 3 years>.

Pharmacy name must have at least 2 alphabet characters.

Second dental appointment should be taken 4 months after first appointment.

Enter incorrect format email (like abc@pqr)

Start date cannot be after <today’s date>

First Name can only have alphabet, number, apostrophe, period, hyphen and comma

Duplicate Entry. Please choose different date or time.

Bed time cannot be later than Wakeup time

Your exam date must be between <previous exam date + 120 days> and <last day of the 1st quarter of the following cal year>

Oops! too much time has passed, please return to Grocery

Prescription number should contain only numeric characters

Give an error while duplicate card is added

Please enter valid 5-digit Zip Code value.

Only use letters and numbers for State and Zip Codes

Enter invalid special characters in email

Full Name can only have alphabet, number, apostrophe, period, hyphen and comma

End date cannot be after <today’s date>

Prescription number must be between 7 - 12 digits

Store number should contain only numeric characters

End date cannot be before <start date of the current year - 3 years>.

Last Name must be at least two characters

Last Name can only have alphabet, number, apostrophe, period, hyphen and comma

Full Name must be at least two characters

Your exam date must be between <day 1 of the last quarter of the previous year> and <last day of the 1st quarter of the following cal year>

Your exam date must be between <day 1 of the following quarter of the previous exam date> and <last day of the 1st quarter of the following cal year>

You must provide email address to get updates via email

Enter alphabets/special characters in Mobile number

Date and time cannot be ahead of present time

Full Name should not contain more than 45 characters

First Name must be at least two characters

<value> should be between <min_val> and <max_val>

You can find it in your archived prescriptions

Refills ordered for <<medicationAcceptedList>>. Request failed for <<medicationRejectedList>>.

Your prescription request was sent to our pharmacy. 

Your connected device will not be able to actively track steps for this  goal. 

You’ll miss the opportunity to  bundled pharmacy DriveUp & Go™ with grocery order

Sorry, your order could not be completed. We are working to resolve the issue. Please try again later today.

This action will delete all messages from your Notification Center. Are you sure?

We deleted your account. If you’d like to give us another try, we’d love to have you back.

We are working to resolve these issues as quickly as possible. If you require immediate assistance, please contact your local pharmacy.

The system is currently experiencing difficulties with refills. If you are unable to submit your request, please reach out to the pharmacy. We apologize for any inconvenience.

You’re just a few steps away from finishing your quiz and earning healthy points. Would you like to continue the quiz?

Continue shopping in Sincerely Health and earn points.

Your DriveUp & Go™ prescription order is already in progress. We can't make changes to it. Please call us for more info.

Are you sure you'd like to exit back to the health dashboard?

Something went wrong. Please try again, and if the problem persists, please contact Guest Service Support.
Phone:&nbsp;<a></a><a href="tel:877-723-3929">877-723-3929</a>
Email:&nbsp;<a></a><a href="mailto:guestservices@marketstreet.com">guestservices@marketstreet.com</a>

Store or Prescription Number is not valid

Payment information received for your pharmacy order.

You will hear from us as soon as it’s ready.

We got your order!
We'll have it ready for pickup at the time you selected – and make your car-wait as brief as possible.

{firstName} can now manage your prescriptions and schedule vaccinations.

On closing without click of continue, will not save your selection. You will lose the changes you've made.

We currently are at capacity for this health program. You still have all the same great access to your pharmacy information, health, nutrition, rewards and more.

Sorry ! your session expired for security reasons, please restart by entering the information again.

(First Name), your Deals and Discounts authorization is expiring.

You are currently opted-in to Deals and Discounts notifications. This means you have provided us your HIPAA Marketing Authorization to use your Pharmacy information to send healthy points, pharmacy rewards, grocery offers, and shopping recommendations. Renew your authorization by reading <a href="#" role="button" tabindex="0">HIPAA Marketing Authorization</a> and clicking Accept to continue receiving Deals and Discounts, or Decline to discontinue.

Your care givee prescriptions are not eligible for DriveUp & Go™. Please edit your order and choose a different pickup method.

We will contact you when your prescriptions are ready or if we need additional information.

This device does not support sleep tracking, but you can always log your sleep data manually for your goal.

Refill reminders will not be sent since Auto-Fill is turned on for this prescription. Contact the pharmacy to change your Auto-Fill settings for your prescriptions.

If you'd prefer not to login and exit the screen, you will not be able to bundle your prescription with grocery.

Something went wrong, try again in sometime

Please verify the billing address you entered.

Profile Details have been updated successfully

A technical error occurred. If it continues, please contact Customer Support at&nbsp;<a href="mailto:/guestservices@unitedtexas.com">guestservices@unitedtexas.com</a>&nbsp;or by calling&nbsp;<a href="tel:855-762-7880">+1-855-762-7880</a>

You registration for ADMP is incomplete. Are you sure you want to leave the enrollment process? You can enroll later through your Profile and Settings page.

You have now initiated the process to delete your profile.  You'll continue to have access to the app until the deletion process is complete.

We apologize for the inconvenience!  Please click "Back to Grocery" to return home, then find your pharmacy or health section by clicking on their respective icons.

You earned 10% points back by clipping a coupon. <a href="app://tabs/deals/clipped" target="_blank">See my clipped deals.</a>

This device is not able to actively track steps for this goal.

Please check your Internet connection and try again

You can find this clipped reward in your grocery account. <a href="app://tabs/deals/clipped" target="_blank">Take me there</a>

Taking you to the medical provider's external portal

Taking you to the medical provider's external portal

Taking you to the telehealth provider's external portal

Taking you to the telehealth provider's external portal

Please check your search criteria and try again.

We couldn’t find recipes to match your nutrition goals and dietary preferences. Please update your preferences and try again.

There's issue with submitting payment for {{medicationNameList}}. Please try again in sometime or call your pharmacy.

This device does not support meditation tracking, but you can always log your meditation data manually for your goal. 

A technical error occurred. If it continues, please call your pharmacy and let us know.

We currently don't have items that match with your dietary restrictions. However, we are continuously growing our selection. Please check again for updates. In the meantime, <a role="button" tabindex="0" href="/health/nutrition/recipes">explore some recipes</a> or update your preferences to find suitable products.

Refill of {{prescriptionList}} is already in progress. Please contact your pharmacy for more details.

To re-enable tracking, navigate to Apple iOS settings -&gt; Health App and manually enable tracking. Read permission are required.

We don’t have it. Did you order from another store?

If your phone number has recently changed, please update your profile with your latest phone number to continue receiving text messages from your pharmacy.

Prescription and related notifications have been restored.

We don’t have prescriptions on your profile. Add them, now!

A technical error occurred. If it continues, please contact Customer Support by calling +1-855-762-7880

Insurance coverage has not been applied to this prescription. Contact your pharmacy if this is an error.

Your device has been synced successfully. Please be aware that you may not have any new data to import.

Not all prescription are eligible for DriveUp & Go™. Please edit your order.

Please update your app to the latest version to use this feature.

You’ll have access to pharmacy features shortly! To start, we’ll need you to first link your pharmacy record prior to adding an additional profile. 

You’re now leaving Sincerely Health and opening the Grocery app. Would you like to continue?

Your preferred pharmacy has been changed successfully

Your connected device does not support sleep tracking, but you can always log your sleep data manually for your goal.

We're unable to download Rx expense summary results. Please try again.

To re-enable tracking, navigate to the Apple iOS settings -> Health App and manually enable tracking. Read permissions are required. 

Your connected device does not support meditation tracking, but you can always log your meditation data manually for your goal. 

Refill of <<medicationList>> is already in progress. Please contact your pharmacy for more details.

We're unable to download vaccination results. Please try again.

You’re now being redirected to the checkout process.

To continue editing your order, close this pop-up.

Refill reminders will not be sent since this prescription has expired or there are no refills remaining.

We are still processing your previous answers. Please wait an hour then complete the survey again.

Some item(s) are unavailable, continue to full cart to remove or find similar products.

Our new diabetes program is available for you to enroll. Empower your wellness with the following features at no extra cost to you: 
<ul>
<li>A1c &amp; cholesterol testing</li>
<li>Expert advice and coaching</li>
<li>Nutritional tools to assist in managing a healthy diet</li>
</ul>
We’re also offering up to $290 in annual grocery savings* in recognition of your commitment to a healthier lifestyle.

There's issue with submitting payment for your order. Please try again in sometime or call your pharmacy.

Your delete request failed, please try again

This payment card is deleted from your payment method successfully.

Your prescription for <Medication Name> is expiring on <expdate>. Refill now.

Your prescription for <Medication Name> is no longer available for pickup.

You're one step away from completing your enrollment in diabetes management.

Prescription for <Medication Name> is expired <exp-date>. Request renewal now.

Start your diabetes program off by scheduling your first appointment.

You have a Telehealth appointment scheduled via HealthTap with <doctor> on <date> at <time>.

See how your latest grocery trip helped you hit your MyPlate targets.

Your HealthTap Telehealth appointment with <doctor> has been rescheduled for <date> at <time>

Pickup <Medication Name> at the pharmacy or order delivery.

<Medication Name> is being filled. We expect it to be ready on <Promise date>.

Submit a fill request for <Medication Name> and we’ll contact your prescriber.

Your HealthTap Telehealth appointment with <doctor> on <date> at <time> has been cancelled.

We won't be able to save what you have done and you will lose your progress

We've signed you out of your pharmacy & health account to help protect your health data. Any action (such as a refill request) that wasn't confirmed has been lost. Please sign back in or go to the dashboard.

FAQs